Overstock.com is a weiner

So with Jascha out in California and Radley with the dog sitter, I have taken to passing time by yelling at overstock.com representatives. There is nothing more infuriating than having to deal with "customer service" people, especially over stupid problems. Awhile back in early January I woke up each morning with serious neck cramps. After trying heat packs and massage, I decided it was time for a new pillow. I was always curious about those contour memory foam pillows. It just so happened that one of my favorite websites at the time, overstock.com was having a sale on a set of memory foam pillows. I purchased these pillows and awaited their arrival. About a week later I received a package, and while small, I thought, "those are my pillows." I was half right. It was my pillow. I was sure they came in a set, but I have been wrong before, so I looked up my order to make sure. As I suspected, I had been jipped one pillow. So I called. The guy on the phone was overly apologetic, but at least he said he fixed the problem. Fine, no big deal, mistakes happen. So I wait 7-10 business days, look online and notice nothing has changed on my account. I call back and this time I have the pleasure of talking with Kyle. Wonderful frat boy Kyle. Kyle said that the guy who helped me before didn't know what he was doing and Kyle would fix my problem. He assured me my pillow would be with me in 7-10 business days. I let around 3 weeks pass. Still no pillow. What is more disconcerting is my online account says, "return has been initiated." What? What return? The return of the pillow I rightfully deserve to my doorstep? Probably not. So, I call again. This time they put me on hold for 30 minutes. Fine, at least this time something might get done. Or so the gentleman on the phone said. A note to my readers. This is really the first point that I begin to get pissed. Before, just simple mistakes by new employees. Now, however, I fully expected to receive my pillow in 7-10 business days. If not there was going to be hell to raise! As you might have guessed, I didn't receive my pillow in 7-10 business days and had to call again. I was fuming. I call. The woman on the other end says her name is Trudy (seriously, Trudy) and as I am about to really give it to her, I realize she sounds like my aunt and I cannot yell. I inform Trudy of my situation, she overapologizes and says it will be taken care of. Thanks Trudy. The next day I receive an email from overstock.com. In this email, they inform me that I have to return MY pillow to them, before they send me my two pillows!!?!? Is this how you "take care" of things, Trudy? There is a link to online chat with someone, I click it and get to chat with Ariel. Ariel says she's sorry, but if I'd kindly return my pillow, they'd send me my set of pillows.
Me: Ariel, why can't you just send me the pillow I was supposed to get in the first place.
Ariel: We do not make individually packaged pillows, they only come in sets, so kindly send your pillow back and we will be happy to send you a set of pillows.
Me: . . .
Me: If you only have prepackaged sets of pillows, how did I get an indivual one?
Ariel: Ma'am, if you'd kindly return your pillow, we will send you a set.
Me: You are the ones who screwed up. Why do I have to go to all the trouble of sending something I ordered back?
Ariel: Kindly send back your pillow and we will complete your order.
Me: I threw away the box. So now you are telling me I have to buy a NEW box to send MY pillow to you? Do you really want the pillow I have been drooling on for the past two months? Why not just send me two pillows, seeing as you made a mistake in the first place? Isn't that what customer service does?
Ariel: Jenny, I understand you are frustrated and I would be too if I were you. But all we can do is have you return your pillow and we will send a new one.
Me: How do I know you will even send the pillows after I return my one pillow? You haven't been able to get me a pillow yet. If I send back my pillow, I will be left pillowless.
Ariel: I assure you, we will send you your pillow set.
Me: Don't be offended, Ariel, if your assurances mean nothing to me.

I also wrote a letter to the company. Am I crazy or does this policy make no sense? What I am most upset about is that they have angered me, causing me to write my first letter of complaint over a pillow! I feel if a big company makes a mistake, I better be getting something free out of it. Now, I will have to never shop at overstock.com again. My hands are tied. I have been forced to add another company to my boycott list. Overstock.com is dead to me. DEAD.